Change Credit Card information doesn't go through.

مرحبا ..

للاسف البنك اوقف الدفع بواسطة البطاقة الائتمانية الخاصة بي

لدي بطاقة اخرى ولكن لا استطيع اضافتها

ارجو المساعدة

Hi maritimeportiraq, 

Thanks for reaching out to Jotform Support. Unfortunately, our Arabic Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Arabic, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Sure, you can update your Credit Card Information in just a few easy steps. Let me show you how :

1. On your My Forms page , hover your mouse over your Avatar/Profile image on the top-right side of the page.

2. In the menu that comes up, click on Settings .

3. Next, go to the Billing tab .

4. Click on Change Credit Card .

5. Enter the details in the Credit Card Information window .

6. Now, just click on Update to save the changes.

Give it a try and let us know if you have any other questions.

Sir, this method did not work

I cannot add any credit card

Hi maritimeportiraq,

Thanks for getting back to us. We'll reach out to the Billing Team right now and see if they have any idea of what's going on. But before we're able to do so, can you send us a screenshot of whatever error you encountered while you're trying to change your Credit Card details? Check out this guide about how to send a screenshot to our Support Forum.

Once we hear back from you, we'll be able to help you with this.