تم تعليق الحساب

تم تعليق الحساب
ما هو السبب

Hi Z Designer,

Thanks for reaching out to Jotform Support. Unfortunately, our Arabic Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Arabic, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. After checking, the account was suspended because the form 240863794776070 (ZRassol) is collecting credit card details using regular form fields, which is against our Terms of Use. 

We can reactivate the account if you will allow us to delete the guilty field on the form. Please note that, due to our PCI certification, we are required to deny the collection of credit card details on regular forms. However, we have other PCI-compliant ways to do this. You can choose any of the payment processors available on our platform in order to integrate with your forms. You still won't be able to collect credit card details directly, though.

If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

Once we hear back from you, we'll be able to move forward with a solution.

نعbr/> br/>وافق على حذف الفورbr/> هو فقط كان للتجربه لعbr/>ل br/>وقع br/>بيعات
‫في الأربعاء، 27 br/>ارس 2024 في 5:44 br/> تbr/>ت كتابة br/>ا يلي بواسطة ‪Jotform‬‏ <‪
noreply@jotform.com‬‏>:‬
...

Hi Z Designer,

Thanks for getting back to us. I have deleted the guilty field on the form and the account is now active. Can you try logging in?

Let us know if you need any more help.

شكرا لكbr/>‫في الأربعاء، 27 br/>ارس 2024 في 5:56 br/> تbr/>ت كتابة br/>ا يلي بواسطة ‪Jotform‬‏ <‪
noreply@jotform.com‬‏>:‬
...