Cannot open images submitted to my forms

لا يمكنني عرض الاستجابات والصورة المرسله من العملاء أيضا وذلك علي التطبيق واما عن المتصفح لايمكن تسجيل الدخول بحسابي نهائي

Hi ahmedghallabonline,

Thanks for reaching out to Jotform Support. Unfortunately, our Arabic Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Arabic let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm not sure if I understood you correctly as I see you're logged in to your account when you opened this Support Ticket. As for opening the images uploaded to your forms, are you perhaps opening them on a browser where you're not logged in? If so, keep in mind that as a security, it is required to be logged into your account to view uploaded files.

To stop our system from asking you to login to see/download your submission attachments, we just need to disable the requirement to Login to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

1. Login to your Jotform account.
2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

That's it. Now, you won't have to login to see/download files uploaded with your submissions. We also have a guide to help you learn How to Unrequire a Login to View Uploaded Files.

Give it a try and let us know if you need any help.