404 Error When Accessing Attachments

Hello,

I created a multipage jotform for application submittal on our website. Unfortunately, I am unable to open the uploaded resume from the attachment submitted for any jotform that is submitted. When attempting to open the file the page that pulls up instead says error 404, cannot be found. Please advise.

Thank you,

Stephanie Havelin

Client Services Specialist Supervisor

Central Carroll Animal Emergency

Hi Stephanie,

Thanks for reaching out to Jotform Support. If your Jotform account is not currently logged in, the error 404 will appear. To stop our system from asking you to login to see/download your submission attachments, we just need to disable the requirement to Login to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

1. Login to your Jotform account.
2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

That's it. Now, you won't have to login to see/download files uploaded with your submissions.

Give it a try and let us know if you need any help.