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redpaddlecoAsked on August 25, 2016 at 5:24 PM
Hi there,
Our 'Warranty Claim Form' is being really inconsistent with how often it e-mails through new submissions, looks very bad on us missing these submissions. What's causing this/what's the solution? Every single one needs to be sent to warranty@coastalsportsco.com
Thanks,
Sarah
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David JotForm Support ManagerReplied on August 25, 2016 at 7:28 PM
Our mail logs shows good delivery of notifications:
Is there any specific submission that you did not receive via email? Have you checked spam folder? Please let us know, so we can check further.
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redpaddlecoReplied on September 1, 2016 at 11:35 AM
Hi there,
The last three submissions haven't gone through, Jean Lowe on Aug 10th, RED15_33_118_14RE003, and Warren Chow all did not deliver
Please look into this ASAP!
Thanks,
Sarah
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David JotForm Support ManagerReplied on September 1, 2016 at 1:13 PM
I can see that submission failed, and also that there have bee some submissions that failed to be delivered:
Looks like your recipient email had ended in bounce list from time to time, I just check it, and it was there today: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
It has now bee white-listed. Please make sure whitelist our domain names as we use Amazon SES method for "noreply@jotform.com" sender.
Here are our domain names:
- us-sub1.jotservers.com
- us-sub2.jotservers.com
- aws-sub1.jotservers.com
- aws-sub2.jotservers.com
- us-app2.jotservers.com
- jotservers.com
- jotmails.com
- jotform.com
- amazonses.com
- email.amazonses.com
- *.smtp-out.amazonses.com
- jotform.co
- secure.jotform.co
- s3.amazonaws.com
- static-interlogyllc.netdna-ssl.com
Let us know if you need more help.