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glenridgeccAsked on August 9, 2016 at 2:35 PM
Hello,
I am no longer receiving email notifications when someone submits the form. I used to get notifications, and my email has not changed. Can you please provide assistance in fixing this?
Thanks,
Madison
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KadeJMReplied on August 9, 2016 at 4:06 PM
I see you are having an issue with not getting your email notifications.
This occurred because your email address ended up in our bouncelist so I have removed it for you.
Details:
Result: m*****n@gl*********c.com is IN the bounce list
Reason(s) : smtp; 554 Denied [e56f3075.0.2138010.00-2330.4351927.s12p02m025.mxlogic.net] (Mode: normal)To avoid this problem in the future please refer to these guides here:
https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications
https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
Also, if you end up in our bouncelist again for any reason we have an email tool:
https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List