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khphotoAsked on August 1, 2016 at 8:29 AM
Hello,
I have had a contract form created for awhile for my business that I have used and have never had any issues. It's suddenly not working, clients are submitting the form and they receive a "Thank you, your submission has been received' message but it is not coming to my email address.
Could you please help?
Thanks so much!
Keri
www.keriharrisonphotography.com
keri@keriharrisonphotography.comPage URL: https://form.jotform.com/60125800744145 -
JanReplied on August 1, 2016 at 10:26 AM
The reason why you are not getting the notifications is because your email address is in the bounce list.
I have removed it from the list now. You should be able to receive new notifications now. I can see that you notification is configured properly.
Please try whitelisting our mail servers and IP addresses. Also, you might want to check these guides:
How-to-Prevent-Email-Bouncing-Related-Issues
How-to-Remove-Your-Email-Address-from-Bounce-ListHope that helps. Thank you.
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khphotoReplied on August 1, 2016 at 12:45 PMThank you so much, I appreciate the quick reply!
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JanReplied on August 1, 2016 at 2:18 PM
No worries. Glad to hear that everything is okay now. If you need further assistance, let us know. Thank you!