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Don KnolesAsked on July 27, 2016 at 1:20 PM
None of the forms on our website are working. When they fill them out we do not get them.
Page URL: http://www.delpackaging.com/forms/ -
David JotForm Support ManagerReplied on July 27, 2016 at 2:38 PM
Upon checking one of your form, I can see that the recipient email was in bounce list:
Please check if the recipient of your other forms are in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:
- us-sub1.jotservers.com
- us-sub2.jotservers.com
- aws-sub1.jotservers.com
- aws-sub2.jotservers.com
- us-app2.jotservers.com
- jotservers.com
- jotmails.com
- jotform.com
- amazonses.com
- email.amazonses.com
- *.smtp-out.amazonses.com
- jotform.co
- secure.jotform.co
- s3.amazonaws.com
- static-interlogyllc.netdna-ssl.com
Let us know if you need more help, we will be glad to assist you.