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48fieldsAsked on July 22, 2016 at 11:19 AM
Hi,
I used to get emails when a form had been completed by a client. Now I'm not getting those notices. Any reasons why or insights?
Thanks,
Kelly
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Ashwin JotForm SupportReplied on July 22, 2016 at 12:10 PM
Hello Kelly,
Upon checking your email address hello@48fields.com, I found that it ended up in our bounce list for following reasons:
Result:
hello@48fields.com is IN
the bounce list
Reason(s) : smtp; 552 5.2.0 7f4o1t00g543mTc01 - 7f4o1t00g543mTc01f4oEe
I have removed your email address from bounce list and it should work fine. I would suggest you to please test your form again and get back to us if the issue persists.
Thank you!