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johnhercockAsked on July 19, 2016 at 11:07 AM
hi, my forms have gone mad today, it shows many forms some not even mine - i have only 4 forms - it shows mote every time i log on, whats up?
John hercock
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Support_Management Jotform SupportReplied on July 19, 2016 at 12:21 PM
Hey John, thanks for the screenshot. Are you perhaps referring to your Favorites? When I click Favorites on your account, it shows exactly 4 forms like so:
I compared the forms listed on the screenshot you sent us and the ones inside your account under johnhercock and they match.
If you are referring to a different form(s) altogether, we can locate the account you're referring to by giving us the link/URL of the form (at least one of those 4 you mentioned) that belongs to you.
We'll wait for your response. :)
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johnhercockReplied on July 19, 2016 at 12:45 PMHi, yes,
I can under favs - there are 4 - all which i use - but could work out why
all the others were showing up all of a sudden - i might have looked at them but dont use them.
John
Mail from ...John Hercock ...via iPad
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Kiran Support Team LeadReplied on July 19, 2016 at 1:38 PM
I have checked your account and see that there are 17 forms in your account. Generally, My Forms page shall be displayed when you login to your JotForm account. However, when you click on Favorites link those forms shall only be displayed. If you do not want them to display them after you login, you may create a folder and then move the other forms to it. Please refer to the guide below that can help you with this.
https://www.jotform.com/help/204-How-to-Add-or-Group-Your-Forms-into-Folders
Hope this information helps!
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johnhercockReplied on July 19, 2016 at 1:45 PMHi, but for the last 6-12. Months i only could see the 4 forms in my a/c
Why and how have these other 13 forms come from - i generally check every other day
Always saw 4.
Can i just delete the ones i dont want.
John
Mail from ...John Hercock ...via iPad
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MikeReplied on July 19, 2016 at 2:33 PM
The site is probably redirecting you to the 'all forms' section now instead of the 'favorites' one.
Yes, if you do not use those old forms it is safe to delete them.