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tomasmithAsked on June 29, 2016 at 2:40 PM
- "the compressed (zipped) folder is invalid"
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Kevin Support Team LeadReplied on June 29, 2016 at 3:34 PM
I think this issue is only present when you're trying to extract the zip file with the Windows default un-zip program.
I can see reports from other users with the same issue, I will report this issue to our second level, but here are some programs to un-zip that you can download, they are working fine.
http://www.winzip.com/win/en/index.htmÇ
I just tested with Winrar and it is working fine:
Please in the meantime un-zip your file with one of the programs given above, we will let you know when this is resolved.
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tomasmithReplied on June 29, 2016 at 4:01 PM
Didn't think to try another program - opened fine with 7-zip.
Thank you.
Tom
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Kevin Support Team LeadReplied on June 29, 2016 at 4:31 PM
Glad to know it worked wit 7-zip; however, I will leave the ticket opened and our developers will resolve the current issue with the Windows default un-zip program so there will not be need to download another one.