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debrahorizonAsked on June 21, 2016 at 10:31 AM
This happened once before due to submissions exceeding our allotment. However, I upgraded our plan and we have more than enough now. Other emails and requesting are reaching us just fine so I don't believe it has anything to do with the website. Please help me resolve this. Thanks.
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JanReplied on June 21, 2016 at 11:48 AM
Your email address is in the bounce list which is why you are not getting the notifications.
I have removed your email address from the bounce list. You should be able to receive new notifications now. I checked your form and I can see that the notification is configured correctly.
Please try whitelisting our mail servers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses
Please check these 2 helpful guides as well:
How-to-Remove-Your-Email-Address-from-Bounce-List
How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-IssuesHope that helps. Thank you.