I couldn't login to my account, I can login only with Google

  • kidibam
    Demandé le 26 octobre 2023 à 03:40
    Plus I couldn't login to my account, I can login only with Google but not with a password why ?
  • Frédéric Jotform Support
    Répondu le 26 octobre 2023 à 03:55

    Hi Audrey,

    Thanks for reaching out to us. If I understand well, you can log in to your account when you are already logged to your Google account or when your browser is asking you to log in to Jotform using your Google account, but when you want to log in using your Jotform account username or email and password, the login fails.

    Can you try to log in to Jotform using your browser's anonymous/private mode to check if your username/email and password is correct? If it succeed, you might clear your browser cache. This Google guide explains how to.

    It would also help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

    Once we hear back from you, we'll be able to move forward with a solution.

  • kidibam
    Répondu le 26 octobre 2023 à 04:17

    Ok it worked after clearing the browser cache, thanks