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miciciAsked on May 27, 2016 at 5:01 PM
Hello,
Since at least today, when people fill in my forms, i don't get the mail notifications anymore.
I checked my spam and it's not there either. However I can find the answers to my form if I go in my inbox on your site.
The people answering the form do get the mail.
I checked my form and there is no mistake on my mail adress so it's strange..
Could you help me?
Thanks,
Best Regards,
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Mike_G JotForm SupportReplied on May 27, 2016 at 5:28 PM
I have checked the mail logs of your form on my end and found out that you have failed email notifications.
I checked the email address you've used to receive email notifications to and found out that it is on the bounce list.
Result: micici@outlook.com is IN the bounce list
Reason(s) : 554 5.7.0 [internal] sending account is NOT activeI have removed the email address from the bounce list and you should be receiving your notifications as normal like before.
Here's a guide that can help you to prevent this from happening again in the future.
How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
You can also try Whitelisting-JotMails-IP-Addresses
If you want to check your email histories via your Jotform account, just follow the instructions on this guide, How-to-view-all-your-form-Email-History
I hope this helps. Let us know if you need any further assistance. Thank you.