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freerangefoodcoopAsked on March 27, 2016 at 10:03 AM
Good morning,
I just created my form using payment through PayPal. It looks like the form is working properly, but I am not getting the form results sent to my email anymore since changing the Submit button to just submit the form, versus submitting to pay through PayPal. Does that make sense?
I have not tried going all the way through yet and paying with PayPal. I am hoping once the form user finishes their payment transaction, that the form results will be emailed along with the payment transaction?
My form address: https://form.jotform.com/60863735581160
Thank you,
Sarah
Page URL: https://form.jotform.com/60863735581160 -
Welvin Support Team LeadReplied on March 27, 2016 at 11:12 AM
You'll only get the default form emails once the transaction is completed. If no payment has been made, the submission will be added to your incomplete payment list.
https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/
If you want to get an email for incomplete payment submissions, you can set it up by following our guide here: https://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail.
For additional information about incomplete payments, please check this guide: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.
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freerangefoodcoopReplied on March 27, 2016 at 2:53 PM
Thank you!