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julianopiresAsked on March 24, 2016 at 2:01 PM
my form are not coming to my email, ensinoeducar@hotmail.com, I need you to solve it.
Page URL: http://www.ensinoeducar.com.br -
BJoannaReplied on March 24, 2016 at 2:28 PM
I have checked email address you provided and that email address is in bounce list. Our system gave following result:
ensinoeducar@hotmail.com is IN the bounce list
Reason(s) : smtp; 550 OU-001 (SNT004-MC1F55) Unfortunately, messages from 54.240.10.136 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
I have now removed it from our bounce list.
I would suggest you to contact your email service provider to Whitelist JotMails IP Addresses:
http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
You can follow this guide on how to check and remove the email from bounce list.
And this guide How to setup email alerts to prevent email bouncing related issues.
Hope this will help. Let us know if you need further assistance.