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rinalduAsked on February 2, 2016 at 1:20 PM
Hello,
the last four answer to my form were not sent to the e-mail-address that is linked with the form.
The history of e-mail activities on my account shows me that there were four mails sent to the correct e-mail-address today at 18.17, at 18.32, at 18.52 and 18.55 today. I didn_t got them, but other e-mails from other addresses came correctly.
The las two ones of the answers were a test that I made myself.
I can find the content of thes answers in the mailbox "Posteingang" of my "myforms".
Can You please help me to receive my answers ?
Sorry for my bad English.
Sincerely
Ronald
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jonathanReplied on February 2, 2016 at 4:03 PM
Hi Ronald,
I checked the email setting of your jotform http://www.jotformeu.com/form/60265506206348 and the email address ########### used in the Notifier, but I did not find any issue with them.
You can check in your sent email history logs to see the sent emails from form submissions.
user guide: How-to-view-all-your-form-Email-History
You can complare on the submission data from your form in View Submission page, to the sent emails.
If you found existing submission/s that do not have the email, let us know and we will try find it.
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rinalduReplied on February 2, 2016 at 5:28 PM
Hi Jonathan,
thank You for Your answer,
I have checked my "sent e-mail" history and I found that these e-mails have been sent. but in fact they didn't come. Now I just made another test by filling the form myself, and I don't have this new e-mail.
Two days ago everything worked well and I received all the e-mails of every submission. Now it's the same problem with my two different forms. And the mails are not in the "unwanted mail-box" in my windows.mail.
Sorry, I didnt_t wanted this to be a "private" question.
Hi Jonathan,
>I just checked the unwanted mails not on my computer, but on the mail-box of my server "Orange" they did block all mail from jotform (they didn_t do that before). I changed this address into a "good" address and quickly new made test with a submission was sent to my computer. So I hope my problem ist resolved.
Still sorry for my bad english and thank You very much. Your support is really excellent - I used it twice, and each time it was very effiecient.
Sincerely
Ronald
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jonathanReplied on February 2, 2016 at 10:23 PM
Hi Ronald,
I previously set this thread to private mode because if have included information that are confidential.. i.e an email account and logs. As per your preference I have now set it to public mode again after removing the sensitive info.
I apologize if that caused you any inconvenience.
As to the email issue, thank you for letting us know that you were able to resolved and found a resolution.
I would also like to recommend to you to check our user guide about Whitelising JotMails and IP addresses.
user guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
This should help prevent the same issue happening again on your emails to JotForm.
Feel free to contact us again anytime should you need assistance.