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salesoperationsAsked on January 19, 2016 at 2:54 PM
The V8 error message from earlier today seems to be fixed but now I can't view the submissions on several forms and they are not being emailed either. The main page says there are 2800 submissions but here's what I see when I try to view them:
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salesoperationsReplied on January 19, 2016 at 3:04 PM
This is affected multiple forms we NEED to operate! Please respond ASAP.
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salesoperationsReplied on January 19, 2016 at 3:10 PM
This is affecting our forms as well. What is the resolution?
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salesoperationsReplied on January 19, 2016 at 4:05 PM
We can see other form submissions, just not this one.
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Jeanette JotForm SupportReplied on January 19, 2016 at 4:09 PM
Truly sorry about this. We had a data replication issue between our servers, so it might take more time for you to see submissions in all of your forms.
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salesoperationsReplied on January 19, 2016 at 4:11 PM
Ok, we are also not receiving emails for this form (URL above) and these forms:
http://form.jotform.us/form/50217634738154
http://form.jotformpro.com/form/50617357342959
http://form.jotformpro.com/form/50765998523975
When will that be resolved?
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Jeanette JotForm SupportReplied on January 19, 2016 at 4:29 PM
So does that mean you don't see the submission from the submissions panel in your account nor are getting the submissions via email, or this just not getting emails for example for form http://form.jotformpro.com/form/50617357342959 to your recipient catalogmodification@sanmar.com ?
I would recommend you to have your admin to whitelist our domains, here is a general guide on how to prevent email related problems.
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
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salesoperationsReplied on January 19, 2016 at 4:45 PMWe weren’t seeing any submissions in the submission panel. Looks like this is fixed now.
Louise Mickelson | SANMAR
Projects, Communications & Operations Supervisor | Sales Operations
22833 SE Black Nugget Road, Suite 130
Issaquah, WA 98029
Direct 206-727-6438 | Fax 206-727-3312
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Jeanette JotForm SupportReplied on January 19, 2016 at 4:50 PM
Ok, glad to hear the problem is fixed. Never hesitate to contact us anytime.
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salesoperationsReplied on January 20, 2016 at 9:08 AM
No, this issue is not resolved. The submissions panel is still not showing the submissions for this form:
http://form.jotformpro.com/form/50614030082945
Other forms are working but not the one above. I can tell from the main page that we have received over 50 new submissions since yesterday but it still says "No results to display" in the submission panel.
AND I confirmed we are still not receiving emails for multiple forms (URLs listed in thread) so we have no way of accessing the data. Please advise!
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salesoperationsReplied on January 20, 2016 at 9:20 AM
@Jeanette - to be clear, you asked: "So does that mean you don't see the submission from the submissions panel in your account nor are getting the submissions via email?" That is correct, we are not receiving either submissions or emails for this form:
http://form.jotformpro.com/form/50614030082945
And we ARE seeing submissions in the panel but NOT receiving emails for these forms:
http://form.jotform.us/form/50217634738154
http://form.jotformpro.com/form/50617357342959
http://form.jotformpro.com/form/50765998523975
I believe all our other forms are working normally at this time, just not these ones so it can't be a whitelist issue.
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salesoperationsReplied on January 20, 2016 at 9:46 AM
Good new, I tried changing the query time frame in the submissions panel to "one week" and the submissions populated all the sudden! Then when I changed it back to "all time" it still worked. It must have been stuck some how (maybe from the data replication issue between your servers?) and that jogged it.
We are still not receiving emails for all 4 URLs though...please advise!
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Jeanette JotForm SupportReplied on January 20, 2016 at 12:13 PM
Thank you for updating us about the submissions and how you manage to see them all. Regarding to the other problem, can you please open a new thread with the URL's? as this is a different case from the original.