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rickpatAsked on December 8, 2015 at 11:53 AM
Hi. I followed the instructions to ensure that the Sender Name is Jotform, but (since October) I'm still not receiving e-mails.
Any ideas?
Patrick
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Ashwin JotForm SupportReplied on December 8, 2015 at 1:51 PM
Hello Patrick,
Upon checking our records, I found that your email address info@accentance.com ended up in our bounce list for following reason:
Result: info@accentance.com is IN the bounce list
Reason(s) : smtp; 550 A URL in this email (jotformpro . com) is listed on https://spamrl.com/. Please resolve and retryI have now removed it from our bounce list and that should have resolved this issue. Do test your form again and see if you receive the submission emails correctly.
Thank you!
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rickpatReplied on December 8, 2015 at 2:45 PMThanks – it’s working now.
Patrick
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jonathanReplied on December 8, 2015 at 3:52 PM
Thank you for the confirmation. Feel free to contact us again anytime for any assistance you need on JotForm.
Cheers