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VWCPRDAsked on November 4, 2015 at 6:28 PM
We had some submit a Form and payment today around 12:30, however I never received and email confirmation of this registration. I just happened to be in JotForm making a correction to the form this afternoon and noticed that we had a second submission that I was not aware of.
I checked my spam/junk mail folders and it was not in there. I did receive an email confirmation yesterday for a form that was submitted on November 3.
Any ideas as to why I didn't get an email or how long it may take for a submission to show up in my inbox?
Thanks!
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mert JotForm UI DeveloperReplied on November 5, 2015 at 1:43 AM
Hi there,
I checked the email address "rjohns@vwcparksrec.com" and didn't find any failed log. Also, it is not in the bounce list. Below, you can find the email log for last 10 emails. As it is seen, all of them received to the email "rjohns@vwcparksrec.com".
At that point, you need to be sure that your mail provider is not blocking our messages. To do that operation, you need to communicate with your server administrator. Ask them to whitelist our addresses. Please whitelist following addresses:
amazonses.com
email.amazonses.com
noreply@jotform.comAlternatively, you can use the SMTP method to send your emails with using your server, so you can beat that problem completely.
To do that, please follow the instructions from How to Setup SMTP for a form page.
If the problem consist, please let us know.
Thanks.
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VWCPRDReplied on November 10, 2015 at 3:07 PM
Mert,
Thank you for checking on this for us. Our IT Department has been in touch with our email provider, QX.net. They reported that the domain amazonses.com has been blacklisted and they cannot release that until the issue is resolved with that domain. Maybe someone on that domain has a virus or is sending spam? They aren't sure, but they said they can't release it until the issue is resolved.
Can you let me know the status on this or if there's any chance of it being resolved?
Thanks!
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David JotForm Support ManagerReplied on November 10, 2015 at 5:39 PM
That's odd, if your email server provider does not want to whitelist the domains, then we recommend you to use your own SMTP, and ask your email provider to add JotMail's IP Addresses to their whitelist.
JOTFORM IP LIST:
23.29.118.186
23.227.164.106
188.138.116.138
107.20.173.204
174.34.57.218
174.34.57.216
174.34.57.214
174.34.57.219
208.117.50.251
85.25.117.56
23.29.113.206
23.29.123.157
54.240.9.135
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David SanquenettiReplied on November 11, 2015 at 3:55 PM
I spoke with QX today concerning the blacklisting and they are still seeing IP 54.240.14.80 as affected. They confirmed the emails needing to be received recently had a delivery attempt from this IP. Image of MXToolbox check attached.
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David JotForm Support ManagerReplied on November 11, 2015 at 4:37 PM
Have you tried using your own SMTP? Why can't they whitelist it? Another solution would be to use Mandrill SMTP to send emails.
You will need to create a 3rd party account at Mandrill and get the provided SMTP details. You will be able to managed and see the statistics of the delivery of the email messages.
Please check this article to learn how to setup Mandrill: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address