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mschedelAsked on November 2, 2015 at 10:41 AMWe are trying to get a signed W9. Someone from procurement sent the following message:When I called the number you supplied earlier 866-312-7733 at noon, 9am California time, the recording welcomes the caller but the company is not Jotform Inc. it says Blue Snap or something like that. Unless one has a "merchant" number to supply to the phone keypad, one cannot get through to them via this phone number. I emailed them yesterday and if they do not respond with the information we require to add this vendor for state and research funds, I am afraid there is little else we can do to assist in getting your request done. If you can reach out to anyone, please let us know.I am going to put your request on hold until we get the information we need to add. So very sorry Martha - we tried.-------How can I get a signed W9?
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David JotForm SupportReplied on November 2, 2015 at 2:06 PM
Hi,
You can find a copy of our W-9 form here:
http://www.jotform.com/about/jotform-w9.pdf
The number they called was for our payment processor. We do not currently have phone based support.
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mschedelReplied on November 3, 2015 at 7:06 AM
Evidently we need a signed form and a working phone number.... New York State - we are thorough.
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beril JotForm UI DeveloperReplied on November 3, 2015 at 10:29 AM
Hi,
Unfortunately we do not have a support phone number, you can reach us 24/7 one the forum and can also write an email to support@jotform.com.
We will then be able to assist you accordingly.
Thank you.
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margaret schedelReplied on November 3, 2015 at 10:37 AM
We get no response when writing to support@jotform.com.
Martha Zadok has been the one trying to get help.
We don't need a support phone number - we need a phone number that says JotForm on the message - otherwise Purchasing won't approve.
We also need a signed W-9.
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David JotForm SupportReplied on November 3, 2015 at 12:14 PM
I checked our email log and we have responded there. Unfortunately, we do not have a contact phone number that we can give you that will have JotForm on the message. The signed W-9 we can take care of, however, if the phone number is a requirement, that is not something we can give you at this time.