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RooftopFilmsAsked on October 6, 2015 at 2:22 PM
Hi -
I have an applicant to one of my forms that said they submitted, but their materials were never received on our end.
Is there a way to check whether the submission came through?
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David JotForm SupportReplied on October 6, 2015 at 3:38 PM
Hi,
Any completed submission will show in the submission view for your form:
http://www.jotform.com/help/269-How-to-view-Submissions
If it is not there, there may have been an issue when completing their submission. Browser time out, internet connectivity issues, something of that nature.
We only have a log of complete submissions, there is no way for us to tell if someone attempted to submit the form but did not finish.