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circuitjumperAsked on September 14, 2015 at 12:45 PM
Hello,
I no longer have a need for the service you provide and would like to cancel my account. For some reason, I find no instructions on your website as to how to do so.
Please help.
Thank you,
Gregory Smith
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Welvin Support Team LeadReplied on September 14, 2015 at 4:14 PM
Hi Gregory,
You already did it based on our records. Your account will be automatically set back to the Free Plan on September 26, 2015.
Thanks
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circuitjumperReplied on September 14, 2015 at 4:16 PM
Yes, thank you. I eventually figured it out. Perhaps instruction could be listed under your F.A.Q. section since it seems to be a frequently asked question.
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Welvin Support Team LeadReplied on September 14, 2015 at 5:19 PM
You're welcome.
Yes, we actually have it under Billing. Here's the link for Paypal: http://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription.
Here's the other for credit card:
https://www.jotform.com/help/341-How-to-Downgrade-Subscription-back-to-Free-Account
Thanks
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ShawnReplied on April 25, 2017 at 1:40 PM
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AIDANReplied on April 25, 2017 at 2:59 PM
We will address you request in this new thread: https://www.jotform.com/answers/1128382
Thank you.