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scymanagedservicesAsked on September 4, 2015 at 7:57 AM
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Chriistian Jotform SupportReplied on September 4, 2015 at 8:08 AM
Hi,
Can you provide to us the link or name of the form in question so we can further check? If you are using a custom Sender E-mail in your Notification or Autoreponder, can you try to use noreply@jotform.com as your Sender E-mail and check if you will still encounter this issue?
We will wait for your response.
Regards. -
NovemberReplied on September 6, 2015 at 8:45 PM
Thanks for your quick revert, Christian. Here's the link of the form: http://www.jotform.me/scymanagedservices/Consent_Form
We don't encounter any issue when we use noreply@jotform.com. However, I would have wanted to be able to send using our gmail account.
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CharlieReplied on September 7, 2015 at 3:59 AM
Hi,
This is usually happens when you setup a custom sender email.
To avoid the message, you can try setting up an SMTP mail server to send those notifications under your email address. Here are the guides that you can follow:
Option 1: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Option 2: https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert
Personally, I would recommend using "Option 1" then you can follow this steps on how to get your SMTP settings in your Gmail address: http://email.about.com/od/accessinggmail/f/Gmail_SMTP_Settings.htm
I hope that helps.