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Deborah_HalfertyAsked on July 22, 2015 at 4:13 PM
I am not receiving orders from the three order forms on my website, www.starbrightcreations.com.
Deborah Halferty
Starbright Creations
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BJoannaReplied on July 22, 2015 at 5:01 PM
I have inspected your website and I found this form: http://form.jotform.us/form/51815514826154
I have also checked our email log and I saw that all submissions were sent successfully.
You can also check the email logs for yourself on this link:
http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History
Also I have checked and your Email address is not on bounce list.
In this guide you can see hot to remove your Email address form bounce list:
http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list
Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.
To avoid it happening in future I would suggest checking this guide: Whitelisting JotMails IP Addresses
Hope this will help. Let us know if you need further assistance.