Suspended Account: Collecting CC information

I need some help resetting my password. My account is suspended to CC authorization. I am not collecting payments; I am just collecting information. Could I get some help with this, please.

Thanks

Hi Kim,

Thanks for reaching out to Jotform Support. We understand that this may not be the case with your form, but we must adhere to our Terms of Use, which state that collecting credit card information is not permitted in Jotform. I suggest contacting them directly to obtain such information. To reinstate the account, we must remove the credit card fields from the form. 

Once we hear back from you, we'll be able to help you with this.

Yes, I understand the information needs to be removed. But I am not able to login. I changed the password several times. My username is eaverhart and it still says my account is suspended. Who do I contact directly?

Hi Kim,

Thanks for getting back to us. I reactivated your account. You should now be able to access your account. 

Let us know if there's anything else we can help you with.

Of course, I understand your situation. It's best to reach out to our support team for assistance with resetting your password and resolving the suspension issue related to CC authorization. They'll be able to guide you through the process and help you regain access to your account. Thank you for reaching out!

I can get into my account. Would you verify if this form is appropriate. I am not collecting payments, I am just getting authorization from the client in advance to charge their card with the supplier. I do not take payments.

Averhart Travel Credit Card Authorization Form - Jotform Form Builder

I am confused to why my forms are disabled.

https://form.jotform.com/232228354843154

Hi Kim,

Thanks for getting back to us. It seems that there are forms in your account that is triggering our phishing tool to suspend your account automatically. We need to remove the offending fields/forms to reinstate your account.

Once we hear back from you, we'll be able to help you with this.