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mulcahyhAsked on April 3, 2015 at 3:47 AM
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Welvin Support Team LeadReplied on April 3, 2015 at 5:49 AM
Hi,
That is probably because of your current form settings or could be because of the settings of the recipient email, not accepting emails for senders that are not on the contact list. Please let us know what form so we can check your settings.
Also, check this related guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.
Thank you!