Jotform Mobile App: Unable to view encrypted form

  • CCC Pathfinders
    Asked on August 6, 2023 at 10:53 AM

    I have encryption enabled. I can view submissions from browser, but cannot view from within the mobile app. I am on iPhone, OS version is 15.7.8. I uninstalled the app and reinstalled from the App Store so I have the newest app. On the mobile app I enter my encryption key and click on Access. Nothing happens.

    Page URL: https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them/
  • Leonidas JotForm Support
    Replied on August 6, 2023 at 11:01 AM

    Hello CCC Pathfinders,

    Thanks for reaching out to Jotform support. I am sorry if you're having issues with your form. I'll need a bit of time to look into this. I'll get back to you as fast as I can.

    We appreciate your patience and understanding.

  • Leonidas JotForm Support
    Replied on August 6, 2023 at 11:20 AM

    Hello CCC Pathfinders,

    Thanks for patiently waiting. I tested the Encryption feature using the Jotform Mobile App version 2.7.9 (404) and I was able to access the encrypted form. Take a look at the screencast below:

    Jotform Mobile App: Unable to view encrypted form Image 1 Screenshot 20

    Can you please share the form URL and the screen recording about what is happening? I have gone ahead and cleared the form caches to refresh the form.

    Let us know if you have any other questions.