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BilletBillet1Asked on March 6, 2015 at 8:56 AM
Hi
When I download to an excel spreadsheet there are no results in it! There are all the right columns with headers, but absolutely no information. I have tried different forms and there are all the same. HELP! I need this information for a client as quickly as possible.
Regards
Anthony
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Welvin Support Team LeadReplied on March 6, 2015 at 10:42 AM
Hi Anthony,
Our apologies! But I have just tried downloading the excel file of your form submissions and I was able to open it without any issues, the submissions are there. It must be a temporary problem so please try it again and see what will happen.
Please clear your forms cache first: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.
I look forward to your reply.
Thanks