Unable to see all form fields on the Notification Email.

  • LynseyPlew
    Asked on June 21, 2023 at 12:59 PM

    We created a form titled Promenade Trails Move In Notification and published it.

    When I fill in fields and submit the form, not all fields that are filled appear in the email notification - why?

  • Harshad_P JotForm Support
    Replied on June 21, 2023 at 3:40 PM

    Hi Dee,

    Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. I've cloned your form and tested it, but I am not able to replicate the issue. I can see that the email contains all 44 fields from the form in the email. Check out the screencast of my results:

    Unable to see all form fields on the Notification Email Screenshot 60

    Pleae give a try again and see how it goes. In case you are missing s fields, you can easily add one to the Notification Email. Let me show you how:

    • In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

    Unable to see all form fields on the Notification Email Screenshot 71

    • In the Form Settings menu that opens up on the left side of the page, click on Emails.
    • Hover your mouse over the Notification banner and click on the Trash Can icon to delete the already existing Notification Email. 

    Unable to see all form fields on the Notification Email Screenshot 82

    • In the next window, click on Yes, to confirm deletion of the email.

    Unable to see all form fields on the Notification Email Screenshot 93

    • Now that you've deleted the old Notification Email, click on Add an Email and select Notification Email
    • At the bottom of the window, click on Save to save your changes.

    Graphical user interface, application  Description automatically generated Screenshot 104

    Check out the screenshot below with an example submission email:

    Unable to see all form fields on the Notification Email Screenshot 115

    You might also want to check out our detailed guide about Setting up Email Notifications.

    Give it a try and let us know how it goes.