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thechevraAsked on February 25, 2015 at 5:35 AM
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Ashwin JotForm SupportReplied on February 25, 2015 at 5:38 AM
Hello thechevra,
This is strange that most of the submissions are saved to Salseforce but few of them are missing. We would like to check the records which are not being saved to integrated salesforce account.
I would suggest you to please let us know which submissions are not being saved in Salesforce and we will take a look.
We will wait for your response.
Thank you!
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thechevraReplied on February 25, 2015 at 12:08 PM
Hi... I've noticed 4 contacts that didn't make it into Salesforce (since then, I've put the 1st 3 of them into Salesforce via an independent Salesforce import):
Daniel GespassEugene Brusilovskiy
Rachael Kaufman
Rachel Moran -
CarinaReplied on February 25, 2015 at 2:06 PM
I inspected the missing submissions but could not find a common denominator. Also they were made on different dates:
2015-02-24 13:34:17
2015-02-11 16:39:48
2015-02-09 17:48:41
2015-02-08 22:52:54
According to this thread there were some changes in the mapping/integration. Are these missing submissions coincident with changes on the mapping/integration? That could explain why they were missing.
We'll wait for more details to proceed.
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thechevraReplied on February 25, 2015 at 2:15 PM
Hi and thanks. I don't think the mapping/integration factor could be the issue, because:
1) I believe all of these missing submissions occurred AFTER we had last made any mapping/integration changes2) Other forms have come in successfully around the same time that these missing submissions did not
Any other thoughts?
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Jeanette JotForm SupportReplied on February 25, 2015 at 4:24 PM
By reading the previous threads, it seems the missing submissions problem occur after adding new fields into the form.
My recommendation would be to always keep a copy of original form and every time you apply a change, make a new version. Then integrate it with Salesforce. That way , you won't lose submissions after applying the changes, because the integration will be performed as a fresh one.
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thechevraReplied on February 25, 2015 at 4:50 PM
Thanks, Jeanette. Based on my last comment/post, are you sure that's the issue? As I had mentioned above, I don't think the mapping/integration factor could be the issue, because:
1) I believe all of these missing submissions occurred AFTER we had last made any mapping/integration changes
2) Other forms have come in successfully around the same time that these missing submissions did not
I could be wrong about #1 (I can go back and check the timing), but here are 2 new questions:A) Do you have tracking info that indicates that I am wrong about my point #1 above?
B) How would your answer address what I mentioned in point #2 above?
Thanks!
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Jeanette JotForm SupportReplied on February 25, 2015 at 5:07 PM
When you say
"Other forms have come in successfully around the same time that these missing submissions did not"
Does that mean that you also performed changes/updates on the "other" forms with Salesforce integrations, which you also re-mapped to SF and all the submission came in with no problem?
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thechevraReplied on February 26, 2015 at 2:30 PM
Whoops -- I think I used the wrong terminology (sorry). I didn't mean "other forms"... I meant "other submissions", as follows:
Other SUBMISSIONS have come in successfully around the same time that these missing submissions did not
Any insights based on that revision? -
CarinaReplied on February 26, 2015 at 3:49 PM
Actually only the Rachel submission is very close with another one, but looking only at the numbers it is possible that the mapping changes could have affected only those submissions but we don't have the date/time when those changes were made, this is why we asked.
2015-02-25 22:05:34 Michael 2015-02-25 18:41:29 Claire 2015-02-24 13:34:17 Rachel Moran 2015-02-24 13:13:55 Andrew 2015-02-22 12:41:42 Raphael 2015-02-21 15:54:58 Meredith 2015-02-12 01:50:48 David 2015-02-11 16:39:48 Eugene Brusilovskiy 2015-02-10 20:34:56 r 2015-02-09 17:48:41 Daniel Gespass 2015-02-09 11:25:50 Jenna 2015-02-09 08:45:55 Clare 2015-02-08 22:52:54 Rachael Kaufman 2015-02-05 20:19:19 Jill 2015-02-05 19:21:07 Jonathan Do you know how many changes were made and the date/time they were done? Or can you please confirm the date where the last change/integration was done?
Thank you for helping us understanding better this situation.