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ultralAsked on February 16, 2015 at 9:01 AM
Hello,
I've tried many time to downgrade my premium subscription to a starter subscription, but it doesn't work.
I Click on downgrade to the starter plan, Cancel subscription and got this alert : "Your subscription has been cancelled successfully."
But it's wrong, because I still with a premium account, not a starter one.Can you please fix this and stop/downgrade my account ?
Best regards.
EDIT : OK, I've seen the scheduled date downgrade.
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Welvin Support Team LeadReplied on February 16, 2015 at 10:29 AM
Hi,
It's great to know that you've figured it out. Your account is scheduled to downgrade on March 15, 2015.
Thank you!