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inkhairclinicAsked on January 16, 2015 at 2:37 PM
Im not receiving notification emails to my email address. they dont even come through to jotform when i log in here. im not pc savvy so i dont know what the hell i am doing as a webdesigner did my website and now i am left with a useless website. Is there anybody that can help sort this out?
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Kiran Support Team LeadReplied on January 16, 2015 at 4:04 PM
I see that this JotForm is associated with another account inkhair registered with your domain email address. I notice that this email address is in our bounce list and hence you were not able to receive any emails. I have removed it from the bounce list now and you should be receiving email notifications normally.
Thank you.
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inkhairclinicReplied on January 16, 2015 at 6:41 PM
Thanks so much kiran. I did troy several times to see if i was in the bounce list and the respose was saying that i wasn't. Obviously i must have been doing something wrong. Thanks again.
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db0318Replied on January 16, 2015 at 6:47 PM
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inkhairclinicReplied on January 16, 2015 at 7:07 PM
Well i followed jotforms info on how to check and it said that i wasn't. Your best bet is to go to contact us page and ask if someone could check for you.
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db0318Replied on January 16, 2015 at 7:19 PM
I did a little digging and found the page. And...as you predicted...it says I'm not blocked. Thanks!
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Kiran Support Team LeadReplied on January 16, 2015 at 8:28 PM
@inkhairclinic
I've submitted your JotForm to test and I was able to see that the email has been sent successfully. You should have received my test submission email.
@inkhairclinic/@db0318
You can check if the email is the bounce list from your account settings page.
http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list
The email history of your account is available and can be viewed from your account by following the guide below :
http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History
If the issue still persists, please get back to us. We will be happy to look into this issue further.
Thank you!!
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db0318Replied on January 16, 2015 at 8:46 PM
Thanks for you help, but I never got your email. And yes, I checked my junk file.
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liyamReplied on January 17, 2015 at 9:21 AM
Hello db0318,
I'm moving our conversation to a new thread topic to be able to address your concerns in more detail.
Thanks.