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funovationAsked on January 7, 2015 at 1:11 PM
Hello -
Our forms are supposed to forward to info@f******ion.com and this hasn't been working for quite some time now.
Please assist so that this works again.
Thank you,
Katie Fuller
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Jeanette JotForm SupportReplied on January 7, 2015 at 3:01 PM
info@fu****tion.com is IN the bounce list, but I have just removed it.
The reason is that your form's email alerts were lacking of the proper settings.
Notification1 was missing the Sender Name and Notification2 was missing the Sender Email.
Please make sure none of these fields are missing and not showing "Please Select"
That's why your email address was bounced back, but I already removed.
For further issues, please check these 2 guides:
How to remove your email address from bounce list
How to setup email alerts to prevent email bouncing related issues
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funovationReplied on January 8, 2015 at 9:25 AM
Thank you!
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Jeanette JotForm SupportReplied on January 8, 2015 at 11:37 AM
You're welcome!