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kadhijauAsked on December 7, 2014 at 12:56 AMfollow this discussion and seems I have the same problem.
I tried to clone the file but still gave the same message Upload Error
Below is the link of my form
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Welvin Support Team LeadReplied on December 7, 2014 at 1:10 AM
Hi,
I was able to replicate the same problem to your form. But I've cloned it and my clone seems to be working fine. This is the form: http://www.jotformpro.com/form/43400600945951. And here's a screenshot of the successful submission:
Please try clone this form back by following this guide: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL. Let us know if the problem persists.
Thanks
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kadhijauReplied on December 7, 2014 at 5:09 AM
I tried your cloning form and it work.
Then I tried cloning the original form based on steps your suggested but still have the same problem. It gave Upload Error. I think this a big issue that need to be solved by JotForm team. We are having excellent service before this.
Can we still use the original form without cloning?
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valReplied on December 7, 2014 at 6:43 AM
Hi,
Did you try to remove your File Upload and then add a new one.
Thanks.
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kadhijauReplied on December 7, 2014 at 6:44 PM
Hi,
I tried your suggestion.
The same problem happen.
Please help. My client need to use this online form urgently.
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Ashwin JotForm SupportReplied on December 7, 2014 at 10:46 PM
Hello kadhijau,
I tested your form and I am able to replicate the issue. It shows an "Upload Error" message in your form. I am not sure what is causing this issue as it works just fine in cloned form. I am reporting this issue to our back end team. We will get back to you as soon as we have any update from them.
For now, I would suggest you to clone the form shared by my colleague instead of cloning your original form. Please go ahead and clone the following form and use it for now: http://www.jotformpro.com/form/43400600945951
Thank you!
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liyamReplied on December 10, 2014 at 12:02 AM
Hello,
I've made a recent test on your form http://form.jotform.me/form/33112973084452 and I was able to do an upload successfully. Can you try clearing your browser's cache and try loading your form again?
Thanks.
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kadhijauReplied on December 11, 2014 at 3:21 AM
Yes it works now.
Thank you Iiyam and the team.
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Welvin Support Team LeadReplied on December 11, 2014 at 7:08 AM
That's great to know! You are welcome, it's our pleasure to help!
Thank you for using Jotform!
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Kiran Support Team LeadReplied on January 7, 2015 at 1:57 PM
@osm
Your query has been moved to a separate thread and shall be addressed there.
http://www.jotform.com/answers/491775
Thanks!