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crashtackleAsked on December 6, 2014 at 1:16 PM
Hello again,
I am trying to add a custom sender name and reply to email address to the notification email but i just get a drop box with only one option... 'Jotform'
See attached... any ideas... I am sure your documentation says I can just type the name, so not sure why there are drop boxes?
Thanks
Regards
Bevan
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valReplied on December 7, 2014 at 12:30 AM
Hi,
Did you follow this guide on How to Add a Custom Sender Address to an Email Alert? if not, please check the link and follow instructions. :)
How this help.
Thanks.
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crashtackleReplied on December 7, 2014 at 2:18 AM
The 'Sender name' and 'Reply-to email' are the issue... it gives me a drop down box with only 'Jotform' as the sender name....
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valReplied on December 7, 2014 at 3:56 AM
Hi,
Upon checking you form I see what is the problem on your "sender name" and reply-to email" please check my screencast below on why your "sender name" and reply-to email" had a blank dropdown.
In order to see your "sender name" and reply-to email" you need to put back all the labels on your form.
Hope this help.
Thanks.
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crashtackleReplied on December 7, 2014 at 4:56 AM
Oh dear... so I have to have labels? I am trying to build a form that looks like this... finding it very difficult...
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BenReplied on December 7, 2014 at 6:42 AM
Hi Bevan,
My colleague Val is right, you would need to have a label for each of the options in order to correctly show them in the email body, submissions and to chose them in the email headers (sender name and reply-to fields and the autorseponder).
Now I understand what you want to achieve, but you can do that while still having the labels with the names in them.
All we need is to add this CSS code:
.form-line > label {display: none;}It does next: It will hide all the labels, but still have them for use with conditions, emails and integrations.
This is how it would look like: http://form.jotformpro.com/form/43403096472958
While this is how the emails setup would look like:
The code above would still show the labels in the Form Builder, but if you do not want that to happen, you can add this code as well:
.form-line > div > div.form-label {
display: none;
}I had noticed that your autoresponder was not setup correctly so I would suggest next few guides that would help you with everything mentioned in my response:
How to Inject custom CSS code to your jotform
How to Clone an Existing Form from a URL
Do let us know if you have any further questions and we would be happy to help.
Best Regards,
Ben