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ebartoshAsked on November 21, 2014 at 9:11 AM
Hello,
My form http://www.jotformpro.com/form/42876322147962 is set up so that the first time a user submits the form, an autoresponder email is sent to the user and a notification email is sent to me. This is the part that is working.
The process then follows that I go back into the form, choose an answer for the "Warranty?" question on the second page, and resubmit, which should trigger the sending of a different autoresponder email back to the user, based off of how I've answered the "Warranty?" question. This is the part that is not working - no email is being sent.
Can you please check out my form and see why this second email would not be sending?
Thank you!
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CarinaReplied on November 21, 2014 at 12:20 PM
I made some tests and upon editing the submission a 2nd email notification is sent, according to the condition defined, but auto-responders are not being sent. I believe it can be a limitation of this type of email that only allows them to be sent once.
A workaround might be creating an email notification instead and adding the email field {yourEmail} as the recipient in the condition:
Let us know if this is a solution for you.