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RedEx_NYCAsked on November 25, 2022 at 5:47 PM
I'm having issues mapping fields in Jotform to Airtable. The appropriate fields are greyed out, how do I fix this issue?
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Kris JotForm SupportReplied on November 25, 2022 at 6:03 PM
Hello Dee,
Thanks for reaching out to Jotform Support. We’re sorry if you’re having trouble with Airtable integrations. I’ll do my best to help you out.
I cloned your form and integrate it with Airtable but I was able to map the fields and they are available to map. Check out the screencast below:
You can also visit this guide about Airtable Integration. I cleared the cache of your form on our backend system for additional precautions and this fixed glitches as well. You can also perform a clear cache to your forms on your end by following the guide from this link.
Give it a try and let us know if you have other questions.
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RedEx_NYCReplied on November 25, 2022 at 6:10 PM
You can map a some fields, but never every field. There are fields that are greyed out that cannot be mapped. Please help me address this issue.
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RedEx_NYCReplied on November 25, 2022 at 6:17 PM
You can map some fields, but not every field. There are fields that are greyed out that cannot be mapped. Please help me address this issue.
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Eiron_O JotForm SupportReplied on November 25, 2022 at 6:34 PM
Hi Dee,
Thanks for getting back to us. We're sorry that this is happening to your form. It could be a problem with your browser. Kindly clear your browser cache and cookies to eliminate minor bugs. Also, have you tried using a different browser or device? It would be better if you can send us a screenshot of the fields that are grayed out so we can look into it.
Once we hear back from you, we'll be able to help you with this.
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RedEx_NYCReplied on November 26, 2022 at 1:06 AM
I am using two different browsers and I'm still getting this issue. This is not a browser issue. As you can see with the screenshot below there are fields that show up and others that are greyed out. Please resolve this issue, thank you.
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Billy JotForm SupportReplied on November 26, 2022 at 1:39 AM
Hello RedEx_NYC,
The reason why these fields are disabled is that the field you're mapping them width has a different type. What I mean by that is if the field (Jotform widget) is a Number widget, you have to map it with a Number column in Airtable.
In the screencast below, you can see that I am able to map the Bags / <strong>Cuantas Bolsas</strong> {bags} with my Airtable column which has a type of Number.
The screencast below will walk you through on how to change a column's type in Airtable.
Reach out again if you need any other help.