Not receiving the Notification and Autoresponder email

Dear folks,

I am having the same difficulty with an auto-responder notification that I had last time I contacted you. And I'm sorry that I don't remember how we solved this issue.

The NBSC Festival Financial Assistance Application has me and Susan Boucaud as email recipients on the NOTIFICATIONS tab. I continue to receive them, but she doesn't.

In FACT, she filled out the application and didn't receive her own application (as an Auto-Responder).

Can you help me solve this? I'll write down what we did this time.

And because this continues to be an issue with Jotform, I will stop making forms built from Clones of past forms.

Thanks,

Linnea

Hello Linnea,

Thanks for reaching out to Jotform Support. I'm sorry you're having difficulties with your form. I've checked our email logs using Susan's email and I'm able to confirm that the Autoresponder email for the test submission she created was successfully sent. Check out the screenshot below:

However, I've also confirmed that the Notification email is indeed not sent to her email address. Most of the time, if we remove it and then add it back, that solves the problem. Let me help you do that: 

• In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
• In the menu on the left side of the page, click on Emails.
• On the left side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

• While you're still under the Emails tab on the left side of the page in Form Builder, click on + Add an Email.
• Next, select Notification Email.
• Go to the Recipients tab and re-add her email address.
• That's it! Don't forget to Save your new notification email.

Give it a try and let us know if you need any help.