every time i have a incomplete submission by pending payment, i will d

every time i have a incomplete submission by pending payment, i will delete forever and clear the cache, but always the spot still blocked. how can i fix that

Hi Paulina,

Thanks for reaching out to Jotform Support. Sorry if you're having this kind of issue. Can you explain a bit more about your issue so I can get a better idea of what's happening? What payment integration did you use?

Once we hear back from you, we'll be able to move forward with a solution.

We use Stripe to receive payments

Hello Paulina,

Thanks for getting back to us. We apologize for the inconvenience this has caused. You mentioned that you are using Stripe as your payment integration, can you please share a screenshot of what exactly is happening when you test the integration? To do this please refer to this guide. Also, can you please share the link to the form you are working on so we can investigate further?

Once we hear back from you, we'll be able to move with a solution.