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Tariq HamzaAsked on October 5, 2022 at 4:10 AM
I recived message that my subscription fees was refunded for my account .. and i didn't request any fund to be done .. and i can't sign in to my account and i run ads on the forms created with this account ..
i Need to solve this issue and know what happened please
Thank you
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Mary Eden JotForm SupportReplied on October 5, 2022 at 4:56 AM
Hello Tariq,
Thanks for reaching out to Jotform Support. Please be advised that your account was suspended due to fraud usage; in order to reactivate your account, kindly provide us with the following information:
- The URL where your form is used.
- Your website or proof of affiliation to a legitimate institution.
We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector. Kindly send these proofs to reviewers@jotform.com with Thread #(4427650) as your subject. We will let you know about the status of your account after a thorough review of your proofs.
In the meantime, let us know if you have any other questions.