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textusAsked on September 9, 2014 at 4:47 PM
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Jeanette JotForm SupportReplied on September 9, 2014 at 7:00 PM
Very sorry about this, let me investigate and fix this for you in a moment.
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Jeanette JotForm SupportReplied on September 9, 2014 at 7:08 PM
The reason is that you got 2 accounts with us:
textus (t***@textusllc.com with more than 50 forms) and
gladtidingsfl (d***25@gmail.com -with only 4 forms)
Reference Number :81216918
Order Date :08/20/2014 06:16
Total :9.95 USD
JotForm Login Name:textus
Email :t***@textusllc.com
BlueSnap Account ID :37358376
Reference Number :81328850
Order Date :08/28/2014 06:18
JotForm Login Name:gladtidingsfl
Email :t***@textusllc.com
BlueSnap Account ID :40539244Let us know if we can be of further help.
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textusReplied on October 20, 2014 at 5:41 PMHow can I combine these two accounts into one account the textus account?
thx
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Jeanette JotForm SupportReplied on October 20, 2014 at 7:51 PM
We can cancel the subscription for
Reference Number :81328850
Order Date :08/28/2014 06:18
JotForm Login Name:gladtidingsfl
Email :t***@textusllc.com
BlueSnap Account ID :40539244Then we can move all the forms to a single account. Please confirm that this is what you want to do and we will gladly assist you.