Notification Email: Specific field not being shown on the email

Hello, on our form 'Honest Art Party Form' the date information from the field noted above is not included on our form submission notification email. Please see the attached example.

It does show as the first field to be included in the form submission notification build however.

Please advise how to resolve this.

Thank you,

Joy

Hello Joy,

Thanks for reaching out to Jotform Support. I'm sorry you're having problems with the Notification Email. Most of the time, if we remove it and then add it back, that solves the problem. Let me help you do that: 

• In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
• In the menu on the left side of the page, click on Emails.
• On the left side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

• While you're still under the Emails tab on the left side of the page in Form Builder, click on + Add an Email.
• Next, select Notification Email.
• Don't forget to click the Save button and that's it!

This should correct the fields being shown on your Notification email.

Give it a try and let us know if you need any help.