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mission2organizeAsked on June 20, 2022 at 10:03 AM
Hi there!
For some reason when I upload photos into my autoresponders they do not show up once sent. Please advise.
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Camila JotForm SupportReplied on June 20, 2022 at 11:01 AM
Hello mission2organize,
Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same problem. We suggest deleting the image and re-add it again. Let me show you how:
- In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
- Click on Emails on the left side of the screen.
- Select the Autoresponder 1.
- Select the Image and press the Delete keys.
- Click on image icon to re-add the image.
- Then, click Save.
Below show the result in my email when I try to test the form.
Give it a try and let us know if you need any more help.