Image in autoresponder doesn't show in email.

  • mission2organize
    Asked on June 20, 2022 at 10:03 AM

    Hi there!

    For some reason when I upload photos into my autoresponders they do not show up once sent. Please advise.

    Jotform Thread 4106701 Screenshot
  • Camila JotForm Support
    Replied on June 20, 2022 at 11:01 AM

    Hello mission2organize,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same problem. We suggest deleting the image and re-add it again. Let me show you how:

    • In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
    • Click on Emails on the left side of the screen.
    • Select the Autoresponder 1.
    • Select the Image and press the Delete keys.
    • Click on image icon to re-add the image.
    • Then, click Save.

    1655737023 62b08abfcb040 Test Screenshot 10 Below show the result in my email when I try to test the form.

    1655737103 62b08b0fad231  Screenshot 21

    Give it a try and let us know if you need any more help.