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sahfrontofficeAsked on May 19, 2022 at 3:01 PM
I need you to reverse the charge to the credit card on file for this company. I can provide a new number.
You can contact me at 850-942-6650, my name is Jen.
Thanks!
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Rhina JotForm SupportReplied on May 19, 2022 at 9:09 PM
Hi sahfrontoffice!
Please disregard previous response.
Since you mentioned that the wrong card was charged for the upgrade, I have sent your request to our billing team to reverse the charge. Please allow time for us to process this request and I will get back to you as soon as I can.
We appreciate your patience.
Thanks sahfrontoffice!
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Rhina JotForm SupportReplied on May 20, 2022 at 3:06 AM
Hi sahfrontoffice!
We have processed your refund of $288.00.
Please allow time 5-10 business days for the refund to reflect on your account.
To update the credit card on your account follow the steps on the link below:
https://www.jotform.com/help/330-how-to-change-billing-credit-card/
If you need further assistance, please let us know.
Thanks sahfrontoffice!