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InspiredDesignAsked on June 27, 2014 at 8:09 AM
They had been receiving these emails previously through the form and now in the last two weeks, they have not being receiving them...please help!
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jonathanReplied on June 27, 2014 at 9:41 AM
Hi,
I checked the email log of the form in your website http://www.luhangroup.com.au/employees-timesheet/ and found issue on the email setting that prevents the email from arriving in your inbox
/var/log/jotform/smtpEMAIL.log:[27/Jun/2014:09:30:31 -0400] NoUserName SendMail to info@luhangroup.com.au from info@luhangroup.com.au Last-Form-ID : IP : 195.7.62.49 Form-ID: 41773246822356
Please correct the ff: in your form Notification email
1. Set the Sender Email to "noreply@jotform.com" instead.
2. The value of Reply-To-Email should be an email address or just live it blank
Please try the suggested changes. Inform us if issue persist even after doing this already.
Thanks.
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InspiredDesignReplied on June 27, 2014 at 9:46 AM
Thank you , i got it sorted! :)
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jonathanReplied on June 27, 2014 at 9:50 AM
Hi,
Thank you for the confirmation.
Contact us again anytime should you need our assistance.
Cheers!
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PaulReplied on January 26, 2015 at 12:46 PM
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SeanReplied on January 26, 2015 at 2:18 PM
Hi Paul,
I moved your inquiry to another thread were it will be addressed (http://www.jotform.com/answers/503678). We rather keep all threads separated so we can track an issue appropriately. We will attend to your inquiry shortly.
Cheers!
Sean