Billed after cancelled of subscription

  • Bob Schumacher
    Asked on April 19, 2022 at 9:40 AM

    However, when I tried to cancel last month I was still billed again this month.
    : : : : : S I G H : : : : :

    Page URL: https://www.jotform.com/help/336-how-can-i-cancel-my-paypal-subscription/
  • Ross_J
    Replied on April 19, 2022 at 10:15 AM

    Hello Bob Schumacher,

    Thank you for reaching out to Jotform Support. We apologize for the inconvenience this has caused you. I have checked your subscription and it seems you have just recently cancelled your subscription renewal. I will forward your request to our billing for possible refund for the latest renewal. Once we have updates, you will be notified.

  • Ross_J
    Replied on April 19, 2022 at 2:10 PM

    Hello Bob Schumacher,

    $9.95 has been refunded of your recent payment. Please expect the refund to take 5-10 business days to take effect. 

    If you need further assistance, please let us know.