Missing Options in Dropdown List

WE EDIT A FORM AND IT IS NOT SHOWING ALL THE OPTIONS

I HAVE MULTIPLE STORES LISTED AND WAS ABLE TO USE THE DROPDOWN LIST TO SELECT A STORE FROM THE LIST AND NOW WE CAN ONLY SEE TWO STORES AND NOT THE ENTIRE LIST TO PICK THE STORE.

Hello Bullard_Wayne,

We don't offer phone support, sorry. We'll address your concern on this thread.

I've checked your form and you only listed two options in your Store Dropdown field.

Please check your Form Revision History and see if you're able to find any changes to the Dropdown field. You can also try to revert back those changes in there. If you're not able to revert back, then I'm afraid you'll have to manually add those stores again.

That's incorrect we had dozens listed in edit form but the publish form
...

I understand where you're coming from. However, since the only options you currently see in the Dropdown are two options, then you can check the Revision History. If it's not there or the Revision History won't revert back, then you will need to manually add them all again.

To add, if you added the list stores again and it will not save, I suggest cloning the form and use the cloned form instead. Please see our guide on this page on how you can clone your form.

We attempted that and it never worked.
It only would show the two options and never show any additional options.
It is broken or someone needs to come in on a live call to review it real
time so we see the issue. The fact that we did not remove any stores and we
were seeing all stores until about noon or so today before all disappeared
from the Form and when I checked the edit version I could see all stores
listed tells me something else was wrong.
Let's circle up on Monday as we created a duplicate that seems to be
working but I don't know what caused the other issues so we cannot trust if
this will work more than a few days.
Thank you,
Wayne Bullard, PMP
Project Manager
wb@datafleetservices.com
Mobile: 469-238-9046
...

We did so as a band-aid but it does not address why all the stores showed
in one list and worked fine for several days then suddenly only two showed
in the drop down menu. This is the issue. No one removed the stores when
the problem occurred so something within JotForm happened without anyone
here doing anything until it was a problem. At that point you will see
activity trying to fix it but to no avail until the cloning. I don't know
how long the clone will work and now my data is split between two forms.
Thank you,
Wayne Bullard, PMP
Project Manager
wb@datafleetservices.com
Mobile: 469-238-9046
...

Hello Wayne,

I don't see any submissions yet on your original form, so the data being divided wouldn't be an issue if you'll just use the cloned form. Also note that we don't allow script editing inside the form. Having said that, please don't put "<>" symbols on your Dropdown options, as the system might read that as script codes and would lead to the options being removed. And the Dropdown field is limited to 65385 characters (including spaces), so please stay within that limit.

I want a call where I can share the screen view to see what happened.

Greetings,

Thanks for reaching us back and we apologize for the delay. Unfortunately, we don't offer phone support but we will do our best to help you out through this thread. You can upload your video to https://www.loom.com/ and send us the URL so we could see it.

We're looking forward to your response.

Regards,
Kim

I will see what I can get created as the challenge is what you see and what I am seeing seem to be different of understanding.

Hello Bullard_Wayne,

Thank you for reaching back to Jotform Support. We apologize for the inconvenience this has caused you. To further assist you, kindly provide us with the screencast of the steps you have taken to recreate the issue. The screencast can be captured by third-party applications such as Loom, as my colleague had previously suggested.

Please note that we are unable to receive email attachments or videos in this ticket. Therefore, if the application doesn't automatically upload and provide you the link to share with us, please upload it on a third-party cloud service such as Google Drive, and share with us the public link here.

Additionally, it would be helpful if you could share with us the list of options that you would like to add in the dropdown, but the form did not update. The list will allow us to test it from our end, and allow us to provide possible solution or workaround if required.

We await your updated response