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VentilitySleepSolutionsAsked on March 16, 2022 at 11:56 AM
Hi there. Many thanks for you reply, I've tried for several hours, I change items in pdf editor but they just don't to save. Kind regards. Steve
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Kim JotForm SupportReplied on March 16, 2022 at 12:45 PM
Hi Steve,
Thanks for reaching out Jotform support, we hope you are safe and well. The PDF editor automatically saves your work you will see that every changes is being saved on top of the page. Please see the image below:
May I have the Form URL that you are using to create a PDF form. We're looking forward to your response.
Regards,
Kim -
VentilitySleepSolutionsReplied on March 16, 2022 at 12:48 PM
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Kat JotForm SupportReplied on March 16, 2022 at 1:52 PM
Hi Steve,
Happy to help!
As your account is HIPAA-Enabled, we are unable to log in to check natively; however, I made a clone of your form in our HIPAA test account and attempted to edit within the PDF Editor and was unable to replicate the issue.
I have gone ahead and cleared the form caches. If you switch browsers and/or clear your browser cache and cookies and try again, does the issue persist?
We look forward to your response!