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dkelnerAsked on May 27, 2014 at 4:41 PM
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Mike_TReplied on May 27, 2014 at 5:54 PM
Thank you for contacting us.
Accroding to our mail logs, your recent test submissions were emailed.
Can you please check your Spam/Junk folder? Please let us know if you need any further assistance on this.
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dkelnerReplied on May 28, 2014 at 10:51 AM
None of those test's came through and they were not in my spam - I haven't receive any emails from jotform since 4/24 - I've never had this problem before -
The only email that came through was the one titled: (TEST) New Submission: {form_title}
and looked like:
Question Answer
First Name: {firstName}
Last Name: {lastName}
Phone: {phone}
E-mail: {email}
What products are you interested in? {whatProducts}
Type of Event: {typeOf}
Event Date: {eventDate}
Projected Mailing Date: {projectedMailing}
Envelopes: {envelopes}
Envelope Color: {envelopeColor}
Ink Color Requested: {inkColor}
Font Name Requested (if known): {fontName}
Quantity to be Addressed: {quantityTo}
Number of Envelopes Ordered: {numberOf}
How did you Hear about us? {howDid}
Additonal Questions: {additonalQuestions}
Thanks for trying to figure this out -
Thanks,
Debbie
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Debbie Kelner
The Calligraphy Cafe
732-254-5516 home office
732-518-5021 fax
www.calligraphycafe.com
Hours by appointment
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Envelope Addressing~Direction Cards~Place Cards~Menus
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Jim_RankReplied on May 28, 2014 at 12:10 PM
Hello Sir,
Did you changed the Sender E-mail setup on 4/24? I just checked your Forms,Email notifications Setup and got that you didn't select Sender Email but it's important to get notifications to the email.Please see the following picture-
So I recommended you to kindly make the sender Email to noreply@jotform.com
For more details please see the link-
https://www.jotform.com/help/25-Setting-Up-Email-Notifications
Hope that'll resolved your problems.
and also add jotMails ID addresses to your email provider whitelists.See the link below-
https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
For any further assistance,please get back to us.
Thanks!
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dkelnerReplied on May 28, 2014 at 3:01 PM
I don't think I've logged in for a while so I don't think I made that change but I did what you suggested and will see if it works -
Thanks,
Debbie
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Debbie Kelner
The Calligraphy Cafe
732-254-5516 home office
732-518-5021 fax
www.calligraphycafe.com
Hours by appointment
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Envelope Addressing~Direction Cards~Place Cards~Menus
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Jim_RankReplied on May 28, 2014 at 3:14 PM
Thanks for your patience,Debbie and please inform us if the problem persists.
Best of luck !